Many installations have an exchange, some with uniform shops, barbershops, laundry and dry cleaning, gas stations and convenience stores, fast food outlets and lawn and garden shops. Commissaries are basically your neighborhood grocery store, located on military installations worldwide. Commissaries are exclusively for the benefit of service members and their families. Check here for details. The Defense Commissary Agency operates commissaries, including those overseas. Check out its website, Commissaries.
It does not apply to U. Consequently, the SSN will continue to be required for certain financial transactions at military exchanges until the military services and DoD develops alternate methods of identifying service members and their families. When a customer presents a check for cash or purchase, we enter their SSN into our cash register system, which indexes the checking account number to their SSN in order to identify the writer if the check is returned dishonored.
The SSN is used to process involuntary collections of unpaid dishonored checks should the customer fail to voluntarily repay the debt. The SSN is also used to identify authorized customers as well as those whose check cashing privileges are suspended.
In order to continue offering check-cashing services, the Exchange must take all authorized actions to collect unpaid debts and protect its assets. The Exchange is under a mandate from Congress to verify the identities of authorized customers before they may shop Online.
Your online security is certainly something we strive to protect, and the entire transaction from login to order confirmation is SSL secured with bit encryption. We hope this better explains the reasoning behind the requirement and provides some assurance in the protection of your private information. Have an item to return? Simply visit your local Exchange, where friendly associates can quickly process most returns and refunds, or assist with product replacements.
If a customer requests a refund with a sales receipt, a refund will be made in the same form of payment as original purchase or Exchange gift card. For refund requests without a sales receipt, a merchandise card equal to the amount of the merchandise is offered. In those cases, as well, the manufacturer requires a sales receipt for proof of purchase and warranty start date.
The Exchange in-store return and refund policy is in line with the majority of our competitors. Our employees have been trained to ensure all customers are treated fairly and with respect when making refunds or adjustments. Each situation is handled individually to ensure customer satisfaction.
Even if a customer tells us about one of their "everyday low prices" that is not advertised, we will check it out as quickly as we can, then lower our price to match it. Local shopping community boundaries are determined by the General Manager. In addition, we adopted a "day price guarantee" policy. If a customer buys an item from us and finds it currently advertised for less whether at an Exchange, Navy, or Marine Corps exchange or a local retailer , we'll refund the difference when presented a receipt within 14 days of purchase.
Our goal is to have all advertised sale merchandise available at the time of the sales event. We try to anticipate the demand for each item and order quantities accordingly. Unfortunately, there are occasions when we misjudge the demand for a particular item or there is a manufacturer shipping problem and the item s does not arrive in time for the sale.
In these cases we will satisfy customers with one of the following options when possible:. We go where you go to improve the quality of your lives through goods and services we provide. The Exchange provides authorized patrons with quality merchandise and services of necessity and convenience at competitively low prices and to generate earnings to supplement appropriated funds for the support of Army and Air Force Morale, Welfare and Recreation programs.
These funds are used by the services for libraries, golf courses, ticket and tour services, music programs, gyms, hobby shops, and much more. Every cent we earn goes back to our customers in one form or another! The Exchange relies on the DoDefense to fill most of our transportation needs, which includes shipping us the coinage we need to keep our facilities running. However, the DoD has determined that pennies are too heavy and are not cost effective to ship.
Rounding to the nearest nickel has been used in American Military communities overseas since Our "round-up, round-down" policy applies only to cash purchases. If the last digit of the total purchase ends in three, four, six, or seven, your purchase will be rounded to the nearest nickel.
If the last digit of the total purchase ends in one, two, eight or nine, your total purchase will be rounded to the nearest dime. This is a break-even policy we believe is fair and equitable.
As a federal instrumentality, the Exchange is subject to DoD regulation concerning use of our resources, to include support of individuals, groups and units. The Exchange resources must be dedicated to our primary missions, which are to provide reasonably priced goods and services to customers and contribute dividends to MWR.
We must balance support of installation fundraising, and contractual obligations to concessionaires and vendors, with this mission. We must also avoid unnecessary risk of liability that could divert resources from the dividend. Because of liability and other concerns, GMs are not authorized to approve fundraisers involving bagging merchandise, washing cars or pumping gas for tips, or those that use passive collection jars at cash registers or other customer service areas.
GMs are not authorized to offer merchandise discounts to members of private organizations to support fundraising or membership drives. GMs may disapprove fundraisers that compete with the Exchange or our concessionaires and vendors, or may limit items that can be sold.
The Joint Ethics Regulation prohibits government endorsement of private organizations and fundraising on federal property, with limited exceptions. To ensure compliance, all requests from private organizations to conduct fundraisers on the Exchange premises must first be approved by the installation commander. This also ensures that organizations conducting fundraising are in compliance with other DoD and service regulations applicable to their activities.
The Exchange, as a U. Government instrumentality, is immune from state and local taxes unless the immunity is waived by an act of Congress. The U. Congress has waived this immunity with respect to motor fuel sold by the Exchange Hayden Cartwright Act, 4 U. The Exchange pays Federal tax as well 26 U. Accordingly, the Exchange pays state, federal and local motor fuel taxes, as well as underground storage fees, etc.
The federal and state motor fuel taxes and other applicable fees paid by the Exchange are included in the motor fuel price to the military customer and paid to the appropriate taxing authority. At a minimum the Exchange does weekly surveys of at least five locations selling motor fuel, deemed by the local GM to be the competition, and establish the Exchange price equal to the lowest price surveyed for each grade of fuel sold.
This sometimes means we sell gasoline below cost. Overall, our prices are fair and competitive with the local community, yet allow enough income to cover operating expenses and generate monies for the morale, welfare and recreation fund for our service people. Gas pricing is a very complex issue, greatly impacted by world markets, political and economic factors. Please allow us to explain our overseas gas pricing policy. Our mission is to provide authorized patrons with quality merchandise and services of necessity and convenience at competitive prices, while generating earnings to supplement appropriated funds for the support of Army and Air Force morale, welfare and recreation MWR programs.
The Exchange overseas gas pricing policy meets both objectives. Our policy is to set prices based on the U.
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